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Cancellation policy
Talo subscriptions may be cancelled at any time. There is no minimum term, no lock-in period and no cancellation fee.
How to cancel
Cancellation may be completed through your account at eattalo.com.au. Cancellation takes effect immediately, and no further charges will be made.
Pre-renewal notification
A reminder email is issued 24 hours before each renewal is processed, providing an opportunity to skip, pause, amend or cancel the upcoming delivery before payment is taken.
Cancellation timing and refunds
Where cancellation occurs before the renewal payment is processed, no charge will be made and no further order will be dispatched.
Where the renewal has been charged but the order has not yet been dispatched, please contact us promptly. The order will be cancelled and refunded in full.
Where the renewal order has already been dispatched, the change of mind terms in our Return and Refund Policy apply. Products returned unopened, in original packaging, within 30 days of delivery will be refunded at the purchase price, together with return postage upon receipt. Products that have been opened or consumed are not eligible for a refund.
Faulty or incorrect subscription orders
Where a subscription delivery arrives damaged, incorrect or otherwise not as described, your rights under the Australian Consumer Law apply in full and are unaffected by this policy. Please refer to our Return and Refund Policy.