Refund policy

Talo products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces those rights.

Faulty, damaged or incorrect products

If a Talo product arrives damaged, leaking, past its date, incorrect, or otherwise not as described, please contact us at hello@eattalo.com.au as soon as the issue is identified.

Change of mind returns

Talo is not obliged to provide a refund where a customer has simply changed their mind. We nonetheless accept such returns within 30 days of delivery, subject to the following conditions.

  • The product must be unopened, with the seal intact, and in its original packaging.
  • A return must be arranged in advance by contacting hello@eattalo.com.au. Products returned without prior arrangement cannot be processed.

Return postage is payable by the customer at the time of return. Where the product is received by us unopened and intact, the return postage will be refunded together with the purchase price. The original delivery charge is not refundable on a change of mind return.

Products that have been opened are not eligible for a change of mind refund. Once a food product has left our control and the seal has been broken, we are unable to verify its condition or handle it safely. This limitation does not apply where the product is faulty or otherwise fails to meet a consumer guarantee, as set out above.

Subscription orders

Subscriptions may be cancelled at any time. The treatment of orders that have already been charged or dispatched is set out in our Purchase Options Cancellation Policy.

Refund processing

We will notify you once your return has been received and inspected, and confirm whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Additional time may be required for your financial institution to post the refund. If more than 15 business days have elapsed since approval and the refund has not been received, please contact hello@eattalo.com.au.

Returns address

Talo, Level 1, 888 Brunswick St, New Farm QLD 4005

Products should not be returned to this address without contacting us first at hello@eattalo.com.au.